We're here to make sure you have a great experience every step of the way.
Your satisfaction and trust matter to us, so please reach out if you have any questions about our terms or policies.
By browsing www.Fison.com, you agree to our return and refund policy.
Warranty: Our products come with a one-year warranty starting from the date of purchase.
Payment: Payments are made through direct wire transfer to the bank. Unless otherwise stated, payments are made in U.S. Dollars (USD).
Order Placement: Full payment is required upfront before we process your order.
Order Confirmation: Once your product is shipped, we will contact you and send an invoice. After payment, you will receive a confirmation email with your receipt.
Price Confidentiality: Before we share our price list, you must sign a non-disclosure agreement. This means the price list is for your company only and cannot be shared without our permission.
Changes to Terms and Policies: We have the right to change our terms and policies at any time. We will notify you of any changes in advance.
Ownership of Equipment: Once fully paid for, the equipment belongs solely to you, the client.
Return/Refund Policy: You can request a return or replacement within 30 days of delivery.
Restocking Fee: A 40% restocking fee applies to returned products, along with any costs for inspection, reworking, or refurbishing. You will also be responsible for covering the shipping costs both ways.